Privacy Policy
Designer Lashes NZ
Last updated: July 2026
1. Introduction
Designer Lashes NZ ("we", "us", "our") is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. What Information We Collect
We may collect the following personal information:
- Contact details — name, email address, phone number, and delivery address
- Account information — username, password, and account preferences
- Order information — products purchased, order history, and transaction details
- Payment information — payment method and billing details (note: we do not store credit card details — these are handled securely by Stripe and Afterpay)
- Duck Club information — points balance, redemption history, and loyalty activity
- Reviews — any product reviews you submit, which will be publicly visible on our website
- Communications — any messages, enquiries, or feedback you send us
3. How We Collect Information
We collect information when you:
- Create an account on our website
- Place an order
- Join the Duck Club loyalty programme
- Submit a product review
- Contact us via our website, email, or social media
- Browse our website (see Cookie Policy below)
4. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Manage your account and Duck Club membership
- Calculate, track, and apply loyalty points
- Display your product reviews publicly on our website
- Respond to your enquiries and provide customer support
- Send you order confirmations and shipping updates
- Improve our website and product offering
- Meet our legal and regulatory obligations
We do not sell your personal information to third parties, and we do not use your information for unsolicited marketing without your consent.
5. Who We Share Your Information With
We only share your personal information with third parties where necessary to provide our services:
- NZ Post — your name and delivery address are shared with NZ Post to fulfil and deliver your order
- Stripe — payment processing for credit and debit card transactions
- Afterpay — payment processing for buy now, pay later transactions
- Our development and hosting team — who maintain and operate our website infrastructure, and are bound by confidentiality obligations
All third parties are required to handle your information securely and only for the purpose for which it was shared.
6. Cookie Policy
Our website may use cookies which are small text files stored on your device to improve your browsing experience, remember your preferences, and keep items in your cart between visits. Cookies do not contain your personal information and cannot be used to identify you individually.
You can disable cookies in your browser settings at any time, though this may affect the functionality of certain parts of our website.
If we introduce any analytics or advertising tracking tools in future, this policy will be updated accordingly and you will be notified.
7. Product Use & Professional Responsibility
Our products are intended for use by trained lash and beauty professionals. While there is no formal regulatory licensing body in New Zealand governing lash technicians, it is the responsibility of each individual to ensure they are appropriately trained and competent in the use of any products purchased from Designer Lashes NZ. By purchasing our products, you confirm that you understand how to use them safely and correctly.
8. International Orders
Where we ship internationally, your personal information (name and delivery address) may be shared with international courier and customs authorities as required to fulfil your order. By placing an international order, you consent to this transfer of information.
9. How We Store & Protect Your Information
We take the security of your personal information seriously. Your data is stored securely within our website platform and is accessible only to authorised personnel. We use industry-standard security measures to protect your information from unauthorised access, loss, or disclosure.
While we take all reasonable steps to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. How Long We Keep Your Information
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. If you close your account, we will retain your information only as long as required by law (for example, for tax and financial record-keeping purposes).
11. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Ask us to delete your information (subject to any legal obligations we have to retain it)
- Withdraw consent for any optional uses of your information
To exercise any of these rights, please contact us at hello@designerlashes.kiwi
12. Third Party Links
Our website may contain links to third party websites (such as Afterpay or social media platforms). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies independently.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Designer Lashes NZ
23 Gear Street
Petone, New Zealand
hello@designerlashes.kiwi
020 400 62351
designerlashes.co.nz